How do I connect after payment?
Your subscription activates automatically after payment. Open your dashboard, copy the subscription link in the “Connection” section and add it in your app (v2rayNG, Streisand, Hiddify, etc.) via “Import from link”.
How many devices can I connect at once?
The number of simultaneous devices depends on your plan — the exact limit is shown on the plan page and in the “Devices” section of your dashboard, where you can also unlink an old device to free up a slot.
What if it doesn't work on mobile data?
Mobile carriers sometimes restrict or throttle VPN traffic — that is a limitation on the carrier's side, not ours. Try switching to Wi-Fi or changing the protocol in the app. If that doesn't help, contact support and we'll help with the setup. Refunds are not provided for mobile carrier restrictions.
Can I pause my subscription?
Yes. Your dashboard lets you pause the subscription for a number of days — the remaining days are frozen and resume when you unpause.
How do I get a refund if the service didn't work for me?
A refund is possible only if access was not delivered within 48 hours of payment, or the subscription is faulty through our fault (clause 7 of the Terms). If access was delivered and works but you “changed your mind”, didn't like the speed on your carrier, etc. — refunds and replacements are not provided. For disputed cases, contact support before initiating a chargeback.